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faq [2015/04/07 13:41]
snolen add Q/A about getting an app installed on your device
faq [2019/08/11 18:43] (current)
ids-shuhao
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 ===== Frequently Asked Questions ===== ===== Frequently Asked Questions =====
-==== Software requirements for using Mobilize ​technology ==== +==== Software requirements for using IDS technology ==== 
-**Q**: "What are the Minimum ​device and software ​requirement ​to participate in the Mobilize project?"+**Q**: "What are the minimum ​device and software ​requirements ​to use the IDS technology?"
  
 **A**: Please visit [[requirements|Requirements]] for this information. ​ **A**: Please visit [[requirements|Requirements]] for this information. ​
  
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-==== Blank page from LAUSD system at Mobilize frontend ​==== +==== Blank page from district ​system at IDS Home Page ==== 
-**Q**: When I try to log in to the Mobilize frontend ​from an LAUSD school system, the page does not load (is blank). Is there a way I can resolve this? +**Q**: When I try to log into the IDS Home Page from my district ​school system, the page does not load (is blank). Is there a way I can resolve this?
- +
-**A**: Yes. This issue is because of the LAUSD firewall. ​ LAUSD has provided instructions for installing their root certificate for many different browsers [[http://​www.lausd.k12.ca.us/​lausd/​help_files/​cert_filter.htm|here]]. Additionally,​ if you have **any** trouble installing this certificate or need help, the central LAUSD ITD requests that you open a support ticket or call their help desk line.  They will send a technician to your location in order to resolve the issue. ​ You can take a look at their ticket system [[http://​achieve.lausd.net/​Page/​286|here]] or call their help line directly at (213) 241-5200 and select option 2 for computer help.+
  
 +**A**: Yes. This issue is likely due to a district firewall. Please contact us at support@idsucla.org and we will work with your district to resolve the issue.
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-==== Missing Data on the web frontend ​====+==== Missing Data on the IDS Page ====
 **Q**: Students have submitted surveys, but the student doesn'​t see their data on the web frontend. **Q**: Students have submitted surveys, but the student doesn'​t see their data on the web frontend.
  
-**A**: If a student happens ​not to see their response on the web frontend, it is likely that the response is in the '​upload queue' waiting to be uploaded. Have the student visit the upload queue and tap '​upload now'​. ​ Note: if a survey is located in the upload queue on a device or browser, it has NOT been uploaded yet, and therefore will not show up in the web frontend.+**A**: If a student happens to not see their response on the web frontend, it is likely that the response is in the '​upload queue' waiting to be uploaded. Have the student visit the upload queue and tap '​upload now'​. ​ Note: if a survey is located in the upload queue on a device or browser, it has NOT been uploaded yet, and therefore will not show up in the web frontend.
  
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 **Q**: Students could see the data on the Responses tab, but not the plots on the browsers. **Q**: Students could see the data on the Responses tab, but not the plots on the browsers.
  
-**A**: Please make sure that students change the state of their own responses from '​private'​ (the default state) to '​shared.'​ You as the teacher can also change those privacy states to '​shared'​ for your students. To do this, log on to [[https://lausd.mobilizingcs.org/web|the Web Frontend]], choose the "​Responses"​ tab, and click "Edit Responses"​ located on the top left corner of the page.   +**A**: Please make sure that students change the state of their own responses from '​private'​ (the default state) to '​shared.'​ You as the teacher can also change those privacy states to '​shared'​ for your students. To do this, log on to [[https://tools.idsucla.org/#campaigns/|the Campaigns Tool]], choose the "​Responses"​ tab, and click "Edit Responses"​ located on the top left corner of the page.   
  
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-==== Consent Forms ==== 
-**Q**: Why do I need to complete the consent forms? ​ 
  
-**A**: As part of the Mobilize project, students will be pioneering a new and exciting ECS curriculum (namely unit 5) that brings in computation thinking concepts, hands-on data collection using smart phones and data analysis, all of which are important in the current modern digital world. In this curriculum, students will have an option of using your own smartphones or borrow Mobilize smartphones to do data collection. We will also be providing you with a web-based tool for doing data analysis. However, in order to participate in any part of this unit, students are required to fill out consent forms. The consent form package contains detail information about the project and what students, teachers and the Mobilize project team will be doing. It is very important that students and parents look over the forms and get them all signed. To make it easier, all the signature pages are printed on green paper. 
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 ==== Using students'​ devices ==== ==== Using students'​ devices ====
 **Q**: Why should I use my own smartphone in the Mobilize project? **Q**: Why should I use my own smartphone in the Mobilize project?
  
-**A**: With your own phone, you don't need to carry or be responsible for an additional device. Since you will always have your phone with you, this allows you to collect data as often as you want. The data usage is very minimal (See the Q&A below). ​More importantly,​ your contribution will allow us to have more Mobilize phones available for your fellow students who do not have smartphones to borrow. ​  +**A**: With your own phone, you don't need to carry or be responsible for an additional device. Since you will always have your phone with you, this allows you to collect data as often as you want. The data usage is very minimal (See the Q&A below). ​
  
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 **Q**: How do I install apps on my android or iOS device? **Q**: How do I install apps on my android or iOS device?
  
-**A**: Please take a look at these great tutorials provided by external parties for details on getting apps installed on your [[http://​www.wikihow.com/​Install-an-iPhone-Application|iOS]] or [[http://​www.howtogeek.com/​161366/​5-ways-to-install-android-apps-on-your-phone-or-tablet/​|Android]] device. ​ Once you've done that, you can follow the process specifically for our apps: [[https://itunes.apple.com/​us/​app/​mobilize-mwf/id601202066?​mt=8|iOS]], [[https://​play.google.com/​store/​apps/​details?​id=org.ohmage.mobilizingcs|Android]]. ​+**A**: Please take a look at these great tutorials provided by external parties for details on getting apps installed on your [[http://​www.wikihow.com/​Install-an-iPhone-Application|iOS]] or [[http://​www.howtogeek.com/​161366/​5-ways-to-install-android-apps-on-your-phone-or-tablet/​|Android]] device. ​ Once you've done that, you can follow the process specifically for our apps: [[https://apps.apple.com/​us/​app/​ids-ucla/id1422869521|iOS]], [[https://​play.google.com/​store/​apps/​details?​id=edu.ucla.oit.idsucla|Android]]. ​
  
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